St Elmo Veterinary Clinic

St Elmo Veterinary Clinic is a small-animal practice established in 2010, offering routine care alongside surgery and in-house diagnostics (including an in-house lab, ultrasound and X‑ray). It also offers out-of-hours support via a shared on-call rota with five practices, with free telephone advice and emergency consultations if needed.

From the latest reviews available, owners most often mention calm handling during appointments (including for anxious dogs during vaccinations) and helpful front-desk guidance (for example, explaining insurance and health-cover options). However, one reviewer describes a dismissive manner from a vet during an appointment, and another describes a particularly negative out-of-hours phone interaction involving a high-cost surgery estimate and a statement about payment/euthanasia—so experiences appear mixed depending on the interaction and context.

Concrete specifics mentioned across sources include

•Vaccinations given with a “thorough” check-up in the same visit (review).
•Support for nervous/anxious dogs to reduce stress during exams and injections (review).
•Out-of-hours care described as a shared rota with free phone advice (website).
•In-house diagnostic capability (in-house lab, ultrasound, X‑ray) (website).

Services

Services listed on the clinic website include

•Consultations
•Vaccinations and parasite control
•Microchipping
•Neutering
•Dentistry
•Surgery (including a soft-tissue surgery referral service)
•Diagnostic tests & imaging (with ultrasound and X‑ray listed as facilities; plus an in-house lab)
•Nurse clinics (including blood pressure checks and six-month health checks)
•Grooming & nail clipping; anal sac expression
•Home visits
•Pet travel documentation (GB)

Species mentioned as treated: dogs, cats, rabbits, hamsters, guinea pigs and ferrets.

Emergency/out-of-hours (as described on the website): provided via a shared on-call rota between five practices, with free telephone advice and emergency consultations if needed.

Pricing

•One reviewer reports being told (during an out-of-hours phone call) that an emergency surgery would cost “near over £3000” and needed to be paid in full on the day (review). This is a single account and was disputed by the same reviewer after a later assessment elsewhere.
•The same reviewer reports being quoted £300 for spaying at another provider (review); this is not St Elmo’s pricing, but is part of their comparison.

People

•Agnes (vet) is specifically named in a review for helping an anxious dog stay calm during a visit; the owner notes their dog received a vaccination and a “thorough” check without trembling, describing it as the least traumatic visit in years.
•Reception team: one reviewer highlights a receptionist providing detailed, practical information about insurance and health cover.

Reviews

Google rating: 4.4 stars from 182 reviews. “”

•Several owners describe appointments going smoothly, including dogs becoming more confident about visiting over time.
•Handling of nervous pets is specifically praised in one detailed account (an anxious dog staying calm through vaccination and examination).
•Front-desk support is mentioned positively for explaining insurance/health-cover options.
•Negative experiences are also reported: one owner describes a vet as “cheeky and dismissive,” and another reports a highly distressing out-of-hours phone call involving a large quoted cost and an ultimatum about payment/euthanasia—contrasting sharply with other reviews that describe supportive care.

Reviews for St Elmo Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 182 we track in total. Recent reviews may not be representative of overall sentiment.

Amanda McKenna

2 weeks ago

Fabulous wee vets. Helpful and caring staff.

3 months ago

Rosie White

a year ago

Great experience wee dog is so confident to go here

Rachael Rodgers

If your looking for the perfect vet for your pet, then look no further. St Elmo's is the best place for your friend. Staff so wonderful, service amazing and they helped us so much with our pets throughout the years. I recommend this place to anyone. Your pets are in good hands. Staff will give you the best advice to help your little pet and would do all they can to help them.

Martin Boyle

Vet today seemed very cheeky and dismissive...made me feel uncomfortable 😭... every other time vets were 100% brilliant...

Sarah Mullan

2 years ago

Awful awful! If you care about your pet don't bring them here, was talking to them on the phone about my dog being swollen in her back passage and slightly prolapsed but only slightly (due to being in heat) was told by a receptionist over the phone because they were the designated out of hours (and not consulted by the vet) that she would need a very expensive emergency surgery costing near over £3000 and it had to be paid in full on the day or else put her down?! Heart was broke because her sister from the same litter died of an illness before Christmas and she actually got an emergency surgery and treatment that took all our nest egg. Took her to her actual vet at pets at home and they told me she was a very healthy pup and the swelling can be fixed with spaying. St.elmos vets shame on you trying to bleed all that money out of someone using that kinda emotional turmoil of possibly euthanasing a member of our family for 6+ years!!! Pets at home examined her and will spay her for £300! We almost considered putting down our baby girl because we had no money to give her emergency surgery!! Shame on you!!!! I dread to think what other pets have been put down because of your emotional blackmail! You should be investigated.

Lisa Blackery-Prince

My beautiful Cocker Spaniel is a very hesitant and anxious visitor to the team at St Elmo. Agnes (vet) took great care of Bonnie and helped to alleviate her stress. Bonnie received her vaccination and a thorough mot without trembling. She was still happy to leave but this visit was her least traumatic in her 8 years of care. Thank you to Agnes and the team who are always pleasant and welcoming!

mairead parke

My puppy received Excellent service today. The receptionist was extremely helpful giving me all the information i needed regarding insurance and health cover and the vet was friendly and attentive to gizmos needs making him feel calm and relaxed while getting his injections.